In our continual process of improvement in our services, we were awarded
the UNE-EN ISO 9001:2008 certificate of quality that is given by AENOR.
Our philosophy is based on a business culture that is clearly focused
on the customer and we consider our human resources as the most distinguishing,
valuable company asset. To do so, we encourage continual improvement and quality
of service that provides for the indisputable, renowned quality of our products.
The quality of the items that IPM markets is fully reliable and we want our
customers to appreciate that.
Quality of service contributes to the quality of the product. We focus on
meeting our customers’ needs.
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Service time from placing an order to delivery of the product is constantly
being reduced.
The totality and exactness of the orders are ensured due to our stocks that
are located in our warehouse and the way they are organized.
We have a great capacity of communication thanks to our Customer Service lines.
Courtesy in dealing with our customers is a commitment that all
our personnel adhere to.
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